While the Internet was originally developed in 1969, the World Wide Web was shaped in the mid-1990s. Internet Explorer was first released in 1995, Google was founded in 1998, and MySpace in 2003, Facebook in 2004, and YouTube in 2005.
Face to face talking is being replaced by the social media, email and all things related to typing instead of talking. The great emphasis on learning to talk WITH each other instead of at each other has been reversed. The current generation cannot be blamed for not knowing how to interact in face to face or even phone to phone situations. They are living in a society where those values are not promoted.
Generations born before the age of the internet cannot be blamed for their frustrations and anger over a lack of having give and take meaningful conversations. We are not robots; human interaction is a necessity for us.
The big concern revolves around blending the communications of yesterday and of today, to find a workable common ground. I ask questions because I don’t know the answers or the solutions. Learning from asking and answering questions is essential to quality interactions. Communication is all about learning from the influence of emotions, facts, data, perspectives, perceptions and non-verbal messages.
Every human being communicates by three different styles. Many people are strong in two or all three styles. They are visual, auditory and kinesthetic (senses and feelings) communications.
How can we work together to provide a better system of talking WITH each other? Or will human interaction fall off the radar in the future? That is an even bigger concern. Will the need for a loving touch and caring talk reign supreme or fail?
Robo calls are so much easier to make by talking AT someone than an actual human making the call, in order to talk WITH a person. They are cost efficient and easy to program. Produce a script and uniformity is achieved.
Customer service was a way for business owners to recognize that without the customer, the business could not exist. Representatives were trained to communicate, answer questions or find the answers, then return the call. The emphasize was on a caring attitude and talk WITH the customer. The motto was “the customer is always right.” Working together to resolve issues was the keynote goal.
When contact is made, the assertion blares by tone of voice and with words, indicating that the company is the almighty provider. If the customer doesn’t like that arrangement, go somewhere else.
Small businesses have maintained the emphasis on communicating WITH the customers by showing they care. The owners have to deal with the conflict of interests after hiring a young person who does not understand, know about or care about, those old-fashioned values. Who is to blame? Everyone and no one.
Group dynamics have changed dramatically between yesterday and today. Those of us born before the internet, have a need for human interaction and eye to eye communications. Working together suffers when some members expect a reply to their questions and others just ignore them due to a lack of skills or caring to reply or who knows what. Not returning a phone call and not responding to an email becomes a source of irritation. It signals a lack of cooperation.
Patience is the ability to idle your motor
when you feel like stripping your gears.
By Barbara Johnson
The post office continues to experience a reduction of mailings. Good riddance to the junk mail and the political ads. Receiving a birthday card via email does not express the love in the same way as shopping for a card, sitting down to write a message and mailing it. Receiving all that preparation and attention and caring, cannot be equated to an ecard.
Look around the changes in your life to see how the generations are splitting off into their own worlds, due to communication changes from an ever progressive techno world.
I’m advocating keeping the wonderful new technology and keeping the talking WITH each other, to merge the best of both worlds.